FAQ

FAQ

 

01. How can I pay for my order?

We accept:

  • PayPal
  • Visa, MasterCard (currently no American Express)
  • IDEAL

 

02. To which countries do you ship?

We provide worldwide shipping, for free! China, Russia, Belarus and Mexico are the only three countries we cannot ship to.

 

03. What is the delivery time for my order?

We strive for the following delivery times:

  • The Netherlands: ordered on workdays before 23.00, next day delivery
  • Belgium: ordered on workdays before 22.00, next day delivery
  • Germany: ordered on workdays before 14.00, next day delivery
  • European Union: between 2-3 workdays
  • International*: between 3-6 workdays

Please note that during and around holidays, deliveries will take longer.

 

04. What are the shipping costs?

We offer worldwide free shipping to all our customers. Keep in mind that our prices do not include customs fees or other additional taxes that might apply to customers in non-EU countries.